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How Technology Can Help a Client Who Suddenly Becomes a Caregiver

February 8, 2021
Laurie Orlov

Technology Can Help You Find, Manage, and Enrich Care



You’ve seen the cycle with friends. Their parents became frail and now need help doing basic things around the house, scheduling their transportation, and keeping track of meds. Your friends are concerned about their parents’ ability to live safely on their own. They tell you about technology that’s helped them with caregiving. You listen politely, and put it in the back of your mind. That may not be your situation yet, but it can happen to your clients.


What We’ll Cover:

  • Caregiving can come as a surprise
  • Technology can help family caregivers
  • How clients can help their loved ones avoid that dreaded move to senior living


First, Caregiving Can Come as a Surprise

The kids are gone—and your client’s house is theirs again. But a father-in-law in Florida dies suddenly, leaving a wife who has never written a check or driven on her own. Or a family get-together reveals just how frail their parents have become—and they weren’t aware or ready for how bad the situation has become. But their busy siblings rely on them to make decisions. Their aging family member needs them. Without training or preparation, they have become one of America’s 34 million unpaid family caregivers. It’s going to take lots of time and energy.1


You May Not Even Consider Yourself a Caregiver

More than 80% of surveyed caregivers say they don’t see themselves as caregivers.1 But if they checked out the definition, they’d realize that it’s talking about their situation: “Family caregivers are responsible for the physical, emotional, and, often, financial support of another person, who is unable to care for him/herself due to illness, injury, or disability.” It’s simple, really. Their client’s family member cannot manage life without help.


Second, Technology Can Help Family Caregivers

Technology can be useful, depending on the status of their client’s loved one’s level of independence. It can help meet needs ranging from home safety to coordinating complex care.


How Technology Can Help as Caregiving Becomes More Complex

As care needs evolve, different technology categories become more important. At the beginning your clients may only want to know that their family member is safely home. Over time, especially with those who show signs of dementia, they may want to introduce a tracking wearable (mobile personal emergency response system) that can be worn when their loved one goes out alone.

Technology Can Help You Find Care

For clients who need to hire care, suggest that they read the AARP article below about hiring a caregiver. Then consider the resources listed below it. These sites offer services based on ZIP code. So, they’re local to your clients’ situations. Before proceeding with any specific decisions about they mom or dad’s care, it’s always a good idea for them to consult an elder law attorney, who can explain issues like power of attorney, trusts, and managing assets.

geriatric care manager can help them navigate which care services are best. Some care services, such as adult day/respite centers, must be researched locally, along with meal delivery, housecleaning, and home repair.

Identifies types and sources of care, including agencies, registries, and considerations about each

AARP How to Hire a Caregiver

Robust listing of resources by care type, with reviews if available


Independent in-home workers (sign up to search), reviews


Independent in-home workers (sign up to see caregivers), reviews


Transportation options including remote and phone request, medical rides to doctor appointments

Uber Health, Lyft Concierge, and GoGo Grandparent


Tech Can Help Clients Manage Care Remotely

If a client’s parent doesn’t want to move, and they don’t want a home-care worker in the house just yet, technology in the home can help. Once their parent’s place is set up with high-speed internet and Wi-Fi, they can use technology to help manage care remotely. If their parent has a smartphone, they can have a smart doorbell app, such as Ring, in which they (or your client, using the same app) can see who is at the door before answering it. In addition, technology can help them as the caregiver be better organized and more responsive to care needs.

Get home set up with network, Wi-Fi, devices, including security cameras, smart home, smart doorbells

Best Buy’s Geek Squad, Assured Living, and HelloTech

Tech to remotely monitor in-home care

Cameras, sensors, voice reminders, drop-ins

Tech to organize caregiving tasks, coordinating calendar assignments with other family members, tracking medical info, track medications, and manage activities of daily living (ADLs)

For families: Lotsa Helping Hands, CareZone, CaringBridge, Fall CallDrugs.com, and WebMd.com

What are ADLs?
Apps for Activities of Daily Living (Android)


Tech Can Enrich Care

The technology below can help your client’s loved ones with hearing or vision problems. They’ll find phone and computer displays for people with limited vision. For hearing problems, they’ll find a broad array of hearing aids, sound amplifiers, and new hearing devices that are more affordable than traditional hearing aids. Plus, they’re more attractive.

Voice-activated technology, like smart speakers and voice assistants, can be very helpful as well as engaging to an individual living alone. These devices can tell your client's loved one the time, play their favorite music, or even read them a Kindle book. And being able to turn on the lights or change the room temperature can make life easier for someone who has difficulty walking.

For limited vision


Technology resources, including screen readers, computers, and smartphones

For limited hearing

Hearing aid information, Best PSAPs, and smartphone-connected hearing aids

For quality of life, including playing music, reading books, managing calendars, getting reminders, and checking in with family—all by using your voice and that of your loved one

Smart speakers and voice assistants, all voice-activated

For home automation – managing and controlling temperature, lights, home alarm and smart doorbells

How to make your house a smart home

Third, Helping Your Loved One Avoid That Dreaded Move to Senior Living

Your client has listened to their parents, who don’t want to move to a nursing home. There are options even when care is needed. Family caregivers can bring in services that provide workers to help with care, transportation, and even the Activities of Daily Living (ADLs). Look for them to use technologies that can help keep you and your siblings informed. In addition, you should look at the house closely for tech changes that would make it a safer place, including automatic thermostat controls, stove shut-off products, and smart door alarms that show who’s at the door before answering.

If their parents don’t have a smartphone, maybe it’s time to get one since they can be used to control much of this technology. Encourage clients to identify a trusted friend, family member or a professional to help their parents learn how to use it. At some point, more care may be needed, but technology can help push back that need.


In the Beginning, Your Client Will Probably Wonder if They Can Even Do This

Their focus on their loved one’s needs will guide them past the “hair on fire” stage of caregiving by forming a deliberate plan of care. It can be stressful for all concerned, but they can do it. These checklists from AARP can help them stay on top of their loved one’s care and needs. If in-home equipment is necessary, they can get in-person or online help if needed to make sure it’s set up correctly. They can ensure that automated alerts are directed to the right place, that cameras, if used, are operational and regularly checked, and that the other basics of in-home tech infrastructure are up to date and working.


Next Steps:

  1. View or download the easy-to-understand client piece below
  2. View or email a client version of this web page to clients
  3. Suggest your client look at tools like CareZone (managing healthcare) or Lotsa Helping Hands (family task sharing) about how to create a plan of care.
Laurie Orlov
Laurie is a tech industry veteran, writer, speaker, and founder of Aging in Place Technology Watch. She conducts market research, follows trends, and writes reports about technologies and services that enable boomers and seniors to remain longer in their home of choice.

1Caregiving in the U.S. 2020, National Alliance for Caregiving, 2020.

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