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Best Practices When Bringing a New Financial Professional Onto Your Team

July 2020 
by Julie L. Genjac

Make your newest financial professional a part of the team from day one.

Are you constantly challenging your team to “think outside the box” and stand out in the financial industry? Then consider challenging yourself to do the same during your hiring process. Bringing on new team members that don’t specifically have financial services backgrounds can both round out your team and enhance the practice.

Here are a few things you can do to get a new financial professional trained and up and running quickly:

 

1. Allow your new teammate to “own it.”

What better way to make your newest co-worker feel on board than assigning him or her a role on the team from the start? There can be a sense of nervousness starting in a new industry, so begin with giving your new teammate responsibilities in which industry experience, licenses, and so on are not necessarily needed in order to contribute to the team.

Task the colleague with important aspects of any practice, like owning the team communication, creation of roles and responsibilities, etc. Having ownership and adding value from day one will be crucial to the successful integration of the new financial professional onto the team. When you are new, and you haven’t opened an account or traded a stock, it can be hard to define success. But being able to say that you enhanced or implemented structure, processes, or systems can be very rewarding and, most importantly, it adds value to the business and to the client experience.

 

2. Embrace the fresh set of eyes.

The other great benefit of a new team member who is also new to the industry, is the new perspective this person will bring. It’s very possible that your team has been operating a certain way for as long as you can remember because “that’s the way it’s always been done.” This mindset kills innovation and can take great ideas off the table before they have even been considered. 

Be open to the ideas your newest teammate has, and allow him or her to be the new, fresh set of eyes you may not even know your team needs. You might find opportunities for change or enhancements to your already existing processes that you currently have in place. Furthermore, make it known from the beginning that their voice will be heard by inviting him or her to make a positive change. Have open conversations during trainings and ask the new financial professional to speak up if they feel a different approach can be taken. This will make your new colleague feel not only comfortable with you and your team, but also confident in themselves.

 

3. Introduce the newest member to the team.

It is strongly encouraged to draft specific bullet / talking points to introduce the new financial professional to the team. How can both you and your new team member articulate the incredible value-add and benefits that this person brings to the table, or how he or she complements the existing skill sets and expertise already on the team?

Noting that the new financial professional “hasn’t been in the industry, but is learning” will instantly undermine his or her credibility. Instead of mentioning that, highlight the new colleague’s strong suits and be thoughtful when describing the value he or she adds, even from day one. Make sure that all team members get the chance to connect with their new co-worker, and articulate the same talents when introducing him or her to clients. This will enhance the client experience, and create a cohesive brand and messaging from the entire team.

 

Taking these steps, in addition to getting industry licenses, will put you on the right path to getting your newest teammate acquainted with the industry. Before you know it, your new financial professional may just be the old hand on your team.

Julie L. Genjac
Managing Director, Applied Insights

Julie L. Genjac is a Managing Director, Applied Insights for Hartford Funds. She works with Financial Advisors in a practice management capacity, including engaging and educating advisors and their clients about current and emerging opportunities in the financial services marketplace. These range from areas such as retirement-income planning, investment planning, and charitable giving, to anticipating and preparing for long-term demographic and lifestyle changes.

Julie joined the organization in 2018. Prior to joining the company, she was senior vice president, director of practice management & professional development at D.A. Davidson & Co. Julie’s many responsibilities included the creation and implementation of all advisor coaching and training programs to enhance productivity and the client experience. She began her career at UBS PaineWebber and transitioned to become a wealth management financial planner at Wells Fargo. She is a registered representative of Hartford Funds Distributors and is FINRA Series 7 and 66 registered. She holds her WA state insurance license and is a Certified Wealth Strategist, Accredited Asset Management Specialist, and Registered Corporate Coach.

Originally from Bellevue, Washington, Julie attended the University of Washington where she received a bachelor’s degree in economics. She currently lives in Kirkland, WA, with her husband, Nedim.

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Julie Genjac is a registered representative of Hartford Funds Distributors, LLC.

Check the background of this firm/individual on FINRA's BrokerCheck.

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