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How to FACE Adversity

How to communicate in a crisis: Facts, Action, Confidence and Empathy

Maintaining relationships in times like these is critical—but it’s often not easy. Anxious clients have a more difficult time focusing and absorbing the information you try to convey. You can be left feeling frustrated and wondering what to do.

“How to FACE Adversity” gives you a clear strategy for communicating effectively when your clients become anxious and distracted. Discover this simple process that helps make your message heard while still being sensitive to your clients’ concerns.


  • A four-step process to prepare for conversations during a crisis
  • Optimal ways to share information so clients remember it
  • 3 ways to convey empathy and which is most effective