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How to FACE Adversity

How to communicate in a crisis: Facts, Action, Confidence and Empathy

Maintaining relationships in times like these is critical—but it’s often not easy. Anxious clients have a more difficult time focusing and absorbing the information you try to convey. You can be left feeling frustrated and wondering what to do.

“How to FACE Adversity” gives you a clear strategy for communicating effectively when your clients become anxious and distracted. Discover this simple process that helps make your message heard while still being sensitive to your clients’ concerns.

Learn:

  • A four-step process to prepare for conversations during a crisis
  • Optimal ways to share information so clients remember it
  • 3 ways to convey empathy and which is most effective
     

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