How to communicate in a crisis: Facts, Action, Confidence and Empathy
Maintaining relationships in times like these is critical—but it’s often not easy. Anxious clients have a more difficult time focusing and absorbing the information you try to convey. You can be left feeling frustrated and wondering what to do.
“How to FACE Adversity” gives you a clear strategy for communicating effectively when your clients become anxious and distracted. Discover this simple process that helps make your message heard while still being sensitive to your clients’ concerns.
- A four-step process to prepare for conversations during a crisis
- Optimal ways to share information so clients remember it
- 3 ways to convey empathy and which is most effective