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Most Financial Professionals Either Don’t Have A Google My Business Profile Or Know What One Is

Financial Professional Poll: “Do you have a Google My Business profile?”

Source: Have You Googled Yourself? Hartford Funds webinar, 12/3/19

(Prior to implementing any of the strategies referenced in this article, please consult with your firm about digital policies.)

In the 1970s, Kodak realized that digital photography could be an innovative technology and even went as far as inventing the very first digital camera in 1975, before shelving the idea. In the early 1980s, Kodak conducted a study on the future of its technologies and concluded that digital photography could replace their film-based business within ten years.

Nevertheless, Kodak decided to remain committed to their traditional film-based strategy; a decision that would leave them following in the footsteps of their competitors for decades to come. Kodak filed for bankruptcy in 2012 primarily because they failed to respond to changing technology and disruptive forces.

Similarly, disruptive forces are now changing how affluent clients are finding financial professionals. Traditionally, financial professionals have primarily relied on client referrals to get new clients, but advancing technology and changing mindsets are changing how consumers find a financial professional. Failing to respond and embrace this shift could cause you to fall behind the competition and miss prospecting opportunities.


First, How Affluent Consumers Find Financial Professionals

As a financial professional, you know that referrals and personal introductions are one of the best ways to acquire affluent clients. When looking for a financial professional, affluent consumers continue to rely on friends, family, and professional recommendations. However, more are using online searches and social networks to find financial professionals. Last year 13% began their search online; this year it's 24%.1

So what would typical financial professional search results on Google look like? You can try it yourself. Google “financial professional” in [your town].” You should get results that resemble the screenshot below left. If your practice shows up in the results, congratulations. If not, read on.

The “local listings” search results are shown in the map section, often referred to as the local search 3-pack. It’s advantageous to appear in this group because when people search for a product or service near them, they’re usually very close to making a purchase: 50% of people who conduct a local search will visit a business that same day.2

In addition to finding financial professionals by using a local search, some affluent customers may still be referred to you by others. It’s likely that before they call you, they’ll Google you by typing the name of your practice into the search bar. When they do, if you have a Google My Business listing, they’ll see your business at the top of the search results and also prominently displayed in the right sidebar. This sidebar is the Google Knowledge panel. It includes details from your profile, such as address, phone, hours, reviews, etc. Next, let’s focus on how Google My Business could improve your search rankings.


Most Financial Professionals Either Don’t Have A Google My Business Profile Or Know What One Is

Financial Professional Poll: “Do you have a Google My Business profile?”

Source: Have You Googled Yourself? Hartford Funds webinar, 12/3/19

Try To Get Into The Google’s Local Search “3-Pack”

When a consumer does a Google search for financial professional, they’ll see the local search 3-pack under the map image. Your goal: get onto this list.

Second, How Google My Business Can Improve Your Online Visibility

Improving your online visibility is called search engine optimization or SEO and there are many methods and strategies that can be used to improve your listing in search results. One way is to hire a company that specializes in it. However, hiring a company to provide basic SEO expertise can cost $500-$2,500 per month.3 Google My Business is a free and simple method that can increase your chances of showing up in local search results.

Your Google My Business Profile Determines What Shows Up In Google’s Knowledge Panel

If a consumer is referred to you, before they meet with you in-person, they’ll do a Google search on your firm. When they do, if you have a Google My Business listing, they’ll find info about you in two areas: 1. At the top of the search results, 2. In the Google Knowledge panel.


If you haven’t heard of Google My Business, you’re not alone. In a recent webinar poll, 79% of financial professionals either didn’t know what Google My Business was or weren’t taking advantage of the tool.4 Google My Business allows businesses with physical retail locations to manage how they appear on Google Search and Maps. You can provide useful information that will show up in search results, like your business’ name, what you do, your location, phone number, website, hours of operation, and pictures.

In addition to improving your search results, Google My Business provides an integrated experience for consumers using laptops, tablets, or phones. Below is a screenshot taken on a phone.

Additionally, Google My Business provides business owners with metrics after your listing is up and running via Google My Business Insights. You will be able to see how customers find your listing on Search and Maps and what actions they take after finding it. For example, you’ll know whether prospects found your listing by doing a general search for “financial professional” or if they specifically searched for the name of your practice. Google My Business will also tell you which actions prospects took with your listing, including:

  • Visits to Website
  • Direction Requests
  • Phone Calls
  • Messaging/Chat

Your Google My Business Profile Provides Easy Ways for Prospects to Connect With You

“Call” link provides a single click to call function

“Directions” link brings up the mobile version of Google Maps and provides driving directions to your location

“Website” link provides easy access to your website


Third, How to Create and Optimize Your Google My Business Profile

You may already have a Google My Business listing. If you’re not sure, browse to Google My Business and sign in. If you don’t have a Google account, you’ll be prompted to create one first. Next, you’ll go through the Google My Business verification process to claim your business on the site, if you haven’t already. You’ll be asked to enter info about your business, such as your address, phone number, and business category (with options such as financial planner or financial consultant). Then you’ll want to optimize your business listing from your Google My Business dashboard.

Need more help? Search for “Google My Business Listing Set Up - 2021 Step By Step Tutorial For Best Results” on YouTube. This video walks you through how to create a Google My Business listing.

Many users don’t optimize their listing and miss out on a lot of potential search traffic. You can do this by entering information such as your business hours, your website’s URL, and your business description. Think of your business description as an “about us” section. Tell people why they should come to you instead of your competitors. Make your description informative, but not too formal—and don’t be afraid to let your personality shine through. You have 750 characters for your description, so add more than just a sentence or two.

As you complete the various sections, the dashboard will show you a percentage of how complete your listing is.

Photos will be an important part of your listing. Google found that businesses with photos receive 35% more clicks to their websites and 42% more requests for driving directions than businesses without photos.5 Consider hiring a photographer to take quality photos of your business location, interior, and your team.

Your profile is also capable of hosting up to 30-second long videos. You don’t have to spend a lot of money to creating videos for your listing, they can be shot with your phone. Some video ideas include:

  • Overview video: Tell viewers a bit about your business—who you are and what do you do; why prospects should work with you and why you’re different from competitors
  • Give a tour of your office
  • Highlight an employee


“What If I Get a Bad Review?”

Your business will likely get both good and bad reviews, whether you have a Google My Business Listing or not. If people can find you on Google, they can write a review about your practice. And Google isn’t the only place people write reviews; reviews can also be left on sites such as Yelp or Facebook.

Does having a Google My Business listing increase the chances of getting a bad review? Yes. But it also increases your chances of getting good reviews—and good reviews can help your search rankings. Google is more likely to show a reviewed page in the mapped listings over a page that doesn’t have any yet.


You Can Find Out How Complete Your Profile Is

Google My Business Insights lets you know how complete your profile is and the steps you need to take to complete it.

3 Things to Remember About Google My Business

First, the way prospects find financial professionals is changing. Unlike older affluent prospects, younger affluent prospects start their financial professional searches online rather than asking friends or family for a recommendation. Second, a Google My Business listing can improve your chances of being found online if local prospects are looking for a financial professional. And, your listing will give them the info they need to take action immediately, such as a phone number or a link to your site. Third, having a listing is good; optimizing it with a business description, photos, and videos is even better.

Many financial professionals are missing out on prospecting opportunities because they don’t have a Google My Business listing—or don’t know what one is. Take a lesson from Kodak: They saw changes coming, but didn’t adapt to them. If you haven’t already, it’s time to take advantage of Google My Business.


A Secret (Search) Weapon

We’re not sure why most financial professionals don’t have a Google My Business listing or even know what one is. But now you do. Don’t be like Kodak and fail to embrace this powerful tool.

Next Steps

1 Download this article as a PDF
2 Visit Google My Business and sign in. If you don’t have a Google Account, create one.
3 Create your Google My Business Listing and start optimizing it


More on Affluent Prospecting >


15 Marketing Trends for Financial Advisors, Oechsli, 2023 (Note: This research was fielded in August 2023 on 1,005 investors with $500,000 or morein investable assets)

2The Ultimate Guide to Google My Business, Hubspot, 4/26/18. Most recent data available.

3SEO Pricing: How Much Should You Spend on SEO Services? HubSpot, 7/20/2023.

4Have you Googled Yourself?, Hartford Funds webinar, 12/3/19

5How to Completely Optimize Your Google My Business Listing,Search Engine Journal, 10/8/20


Hartford Mutual Funds may or may not be invested in the companies referenced herein; however, no particular endorsement of any product or service is being made


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