Every individual on the team has a vital role to play, and taking a closer look at that role can significantly enhance productivity and client experience. Learn from the newer financial professionals on your team and consider adopting their approach in these three ways:

1. Energize with innovation

A simple phrase can stifle innovation before it even starts:

“We’ve always done it this way.”

Often, those of us who've been in a role for many years or even decades think, “If it isn’t broken, why fix it?” However, new financial professionals often bring new ideas with them. Their inquisitiveness and curiosity can help pave the way for improved systems, solutions, and processes.

Newer financial professionals aren’t bound by tradition, often bringing a refreshing energy to the practice. Embrace their enthusiasm and welcome their ideas. You might be pleasantly surprised by how invigorated you and your team feel after spending time with them.

2. Leverage their life story

We all have a story, shaped by the choices we’ve made, the jobs we’ve held, and the family situations we’ve experienced. Sharing your story with clients and team members can help you connect on a more personal level. Additionally, incorporating a new financial professional’s life story into the practice can be a powerful differentiator.

For instance, has the new financial professional worked in the medical field, providing them with insight
and empathy for elderly individuals facing social isolation? Have they cared for a grandparent with dementia, understanding the challenges and rewards of caregiving? Hiring a team member with a diverse background, both professionally and personally, can be more beneficial than you might think. Be sure to explore their passions, story, and life journey to see how they can enhance your clients’ experiences and the advice and solutions your team delivers.

3. Embrace technology

Technology tends to be a group sport. One person tries out a new app, device, or website, and then shares their experiences, opinions, and insights. Soon, others in their circle adopt the same tech tools, and the cycle continues. Adopt a similar mentality with your team.

Consult the newer financial professional on your team to find out which technology platforms or tools they frequently use. Have them conduct a tech assessment of your practice and suggest improvements (within compliance guidelines). Their knowledge may help transform your practice’s technology use in a short time.

When considering your team, don’t just count the years of industry experience each member has. Also take into account their total life experience, stories, passions, and skillsets. Even if they haven’t held a specific industry license for long, their innovative mindset, fresh perspective, and comfort with technology can greatly benefit your team, your practice, and most importantly, the client experience you deliver.